At The Buffalo Jackson, we want you to be satisfied with your purchase. This Returns & Cancellation Policy explains how cancellations, returns, exchanges, and refunds are handled.
1. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your order.
To request a cancellation, please provide your order number and the email address used when placing the order.
2. Return Eligibility
Unless otherwise stated, eligible products may be returned within 10 days of delivery.
To be eligible for a return, products should generally be:
- Unused and unworn
- In their original condition
- Free from damage, stains, odors, or signs of use
- Returned with original tags attached where applicable
- Returned with original packaging where reasonably possible
3. Items That May Not Be Eligible for Return
Certain products may not be eligible for return for health, hygiene, customization, or other legitimate reasons.
These may include:
- Personalized or customized products
- Products specifically made or altered to customer specifications
- Items marked as final sale
- Gift cards
- Products that have been worn, washed, damaged, or altered
- Items that cannot reasonably be resold due to hygiene considerations
The eligibility of a particular item will be determined in accordance with applicable law and the product's specific return conditions.
4. How to Request a Return
To start a return, please contact our customer support team before sending anything back.
Please include:
- Your full name
- Order number
- Email address used for the order
- Product or products you wish to return
- Reason for the return
- Photographs if the product is damaged or defective
We will provide return instructions after reviewing your request.
5. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise eligible for a prepaid return under applicable law, customers may be responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item. We cannot guarantee receipt of a return that cannot be tracked.
6. Damaged or Defective Products
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs showing the product and any damage.
After reviewing the issue, we may offer an appropriate resolution, which may include a replacement, exchange, repair, refund, or other remedy where applicable.
7. Incorrect or Missing Items
If you receive an item that you did not order or believe that an item is missing from your shipment, contact us promptly with your order number and details of the issue.
We will investigate the shipment and work with you to resolve the issue.
8. Exchanges
Exchanges may be available for eligible products, subject to availability.
If the requested replacement item is unavailable, we may offer an alternative solution, such as a refund or store credit, where applicable.
9. Refunds
Once a returned item has been received and inspected, we will notify you whether the return has been approved.
If approved, the applicable refund will be processed to the original payment method unless otherwise agreed or required by applicable law.
Please allow additional time for your bank or payment provider to process and display the refund in your account.
10. Partial Refunds
In certain circumstances, a partial refund may be issued if an item has diminished in value due to use, damage, missing components, or other conditions beyond what is reasonably necessary to inspect the product.
11. Sale and Promotional Items
Products purchased during a sale or promotional period may be subject to specific return conditions stated at the time of purchase.
Items marked as final sale are not eligible for return unless required by applicable law.
12. Return Processing Time
Once your return reaches us, please allow reasonable time for the returned product to be inspected and processed.
Processing times may vary depending on order volume, holidays, and other operational circumstances.
13. Returns Without Prior Authorization
Please contact us before sending a product back. Returns sent without prior authorization or without sufficient order information may experience delays in processing.
14. Failed or Refused Deliveries
If a package is refused or returned because of an incorrect address, failure to accept delivery, or another customer-related reason, additional shipping or handling charges may apply where permitted by applicable law.
15. International Returns
International customers may be responsible for return shipping costs, customs charges, duties, taxes, or other fees associated with returning an item unless the return is due to an error on our part or otherwise required by applicable law.
16. Fraudulent or Abusive Returns
We reserve the right to investigate suspected fraudulent, abusive, or repeated return activity and may refuse a return where permitted by applicable law.
17. Contact Us
If you have questions about a return, refund, exchange, or order cancellation, please contact us:
Store Name: The Buffalo Jackson
Email: support@thebuffalojackson.com
Phone: +1 (000) 000-0000
18. Changes to This Policy
We may update this Returns & Cancellation Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements.
Any changes will be posted on this page with an updated "Last updated" date.