Delivery Policy

At The Buffalo Jackson, we aim to process and deliver your order as quickly and reliably as possible. This Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed after payment has been successfully received and the order has been confirmed.

Please allow approximately 1–3 business days for order processing before your package is shipped.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high order volume may require additional processing time.

2. Shipping Times

Estimated delivery times begin after your order has been processed and handed over to the shipping carrier.

Shipping Method	Estimated Delivery
Standard Shipping	14 – 18 business days
Express Shipping	7 – 14 business days

Delivery estimates are provided for guidance only and are not guaranteed unless specifically stated otherwise at checkout.

3. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the package has been handed to the carrier.

4. Tracking Your Order

You can use the tracking number provided in your shipping confirmation email to check the status and location of your package.

If tracking information has not updated for several business days, please contact us so that we can assist you.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before completing your purchase.

If you notice an incorrect address after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

6. Delivery Delays

While we work with shipping carriers to provide reliable delivery, delays may occasionally occur due to circumstances outside our control.

These may include:

Severe weather
Natural disasters
Carrier delays
Public holidays
High shipping volumes
Customs processing
Incorrect or incomplete delivery information
Other unforeseen circumstances

We are not responsible for delays caused by events or circumstances outside our reasonable control.

7. International Delivery

For international orders, delivery times may vary depending on the destination country and local carrier or customs procedures.

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or related charges.

8. Customs and Import Charges

International customers may be required to pay customs duties, import taxes, brokerage fees, or other charges when their package reaches the destination country.

These charges are determined by the destination country's customs authorities and are outside the control of The Buffalo Jackson.

9. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building management, and the shipping carrier.

If you are still unable to locate the package, please contact us and we will work with you and the carrier where appropriate.

10. Damaged Packages

If your package arrives damaged, please take photographs of the package and the products inside before disposing of any packaging.

Contact our customer support team as soon as possible with your order number and photographs so we can review the issue and determine the appropriate resolution.

11. Delivery to Incorrect Addresses

If an order is returned to us because the address provided at checkout was incorrect or incomplete, we may contact you to arrange redelivery.

Additional shipping charges may apply where permitted by applicable law.

12. Multiple Shipments

In some cases, items from the same order may be shipped separately. If this happens, you may receive separate shipping confirmation emails and tracking numbers.